Privacy Policy

Effective January 18, 2022

 

1. Please read carefully

Studios Group Martial Arts Ltd. cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how Studios Group Martial Arts Ltd., together with its affiliated companies (“SGMA”, “we”, “our”, or “us”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all SGMA users, including unregistered visitors and registered users (collectively, “Users”, "members" “you”, or “your”), and to all SGMA services, including our websites ("Website" or "Websites"), web applications (“SGMA Apps”), mobile applications (“Mobile Apps”), memberships, and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws. Furthermore, the purpose of this Privacy Policy is to inform Users of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of users; and

  5. The SGMA cookie policy.

 

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. By remaining on SGMA's websites, SGMA Apps, and Mobile Apps, you agree to the conditions set out in this Privacy Policy, and consent to the collection, use and retention of the data listed in this Privacy Policy. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us here.

2. What 'Personal Information' do we collect?

2.1. User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you register for our Services, purchase and/or use any of our Services; and/or when you contact us directly by any communication channel (e.g., SGMA support tickets, emails), you may provide us Personal Information, such as name, age, date of birth, sex, medical information, address phone number, email address, and payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents if applicable).  

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

  3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

3. Why do we collect such 'Personal Information'?

We use your Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. .To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  3. To provide our Users with ongoing customer assistance and technical support;

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages;

  5. To help us to update, expand and analyze our records to identify new customers;

  6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;

  7. To analyze our performance and marketing activities;

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our respective services;

  9. To provide you with professional assistance , only upon your request;

  10. To enhance our data security and fraud prevention capabilities; and

  11. To comply with any applicable laws and regulations.

 

We use your Personal Information for the purposes set out in Section 3 where:

  1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with martial arts lessons, to provide you with our customer assistance and technical support);

  2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of SGMA by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

4. How we share your 'Personal Information'

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

 

4.1 Third Party Service Providers:  SGMA has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include delivery services, clothing companies, martial art organizations (e.g. Alberta Taekwondo Association, Taekwondo Canada, World Taekwondo), and our legal and financial advisors (collectively, “Third Party Service Provider(s)”). 

SGMA may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
     

  • commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.

4.2 Studios Group Martial Arts: SGMA may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy to its employees, board members, owners, legal representatives, company subsidiaries, or any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy. with or without notice to you.

 

4.3 Law Enforcement, Legal Requests and Duties: SGMA may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.4 Protecting Rights and Safety:  SGMA may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Studios Group Martial Arts, any of our Users, or any member of the general public, with or without notice to you.

4.5 In connection with a change in corporate control: In addition, should SGMA or any of its subsidiaries undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

4.6 Upon Your Further Direction: The SGMA Services enable you, through different techniques, to engage and procure various third party services. If you choose to engage with such Third Party Services, they may have access to and process Personal Information of your Users-of-Users collected through your web or mobile sites. For example:

 

Social Media Features: Our Services may enable you to integrate certain Social Media features, widgets, and single sign on features, such as “Facebook Connect” or “Google Sign-in” (“Social Media Features”) into your web or mobile sites. These Social Media Features may collect certain Personal Information from your Users-of-Users such as identifiers, including name, alias, unique personal identifier, online identifier, internet protocol address, email address, or other similar identifiers. Social Media Features are hosted either by a third party or directly on our Services.

 

Please note that in the example listed above in this Section 4.6, SGMA merely acts as an intermediary platform allowing you to procure the services of such Third Party Services (including, but not limited to, Social Media Features) with which you are interacting directly, and at your discretion. In this respect, SGMA acts as a service provider to you, disclosing information to the Third Party Services on your behalf. SGMA will share your Personal Information with Third Parties Services only upon your direction or with your permission and is not, and shall not be, in any way responsible for such Third Party Services processing of such Personal Information, or liable with respect thereto.

 

SGMA does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services.

4.7 Other Disclosures: We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

 

5. Collection of 'Personal Information' from your child

We collect the personal data of children under 18 years of age. We only collect the personal data of children under 13 years of age with the express consent of their parents or guardians. Use of our services indicate that express parent consent has been authorized.

6. Use of cookies and other third-party technologies

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

 

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in  order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.

Please note most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

7. Communications from SGMA

8.1 Promotional messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from SGMA.

If you do not wish to receive such promotional messages or calls, you may notify SGMA at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

8.2. Service and billing messages

 

SGMA may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Account; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a SGMA User (which can be done by requesting account deactivation here).

8. Your rights in relation to your ‘Personal Information’

 

SGMA believes that it is imperative that all SGMA users have control over their Personal Information. Therefore, depending on the way you use the SGMA Services, you may have the right to request access to, receive a copy of, update, amend or delete, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take affect from thereon.

SGMA will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.

If you are an SGMA user, you can access and correct a lot of your Personal Information directly through your account. You can also exercise your rights by sending your request to info@sgma.ca or by mailing it to Studios Group Martial Arts, 259 Midpark Way SE, Calgary, AB T2X 1M2. When we receive your right request, we may take steps to verify your identity before complying with the request to protect your privacy and security.

Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

If you are a SGMA User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please send your request to info@sgma.ca or mail it to Studios Group Martial Arts, 259 Midpark Way SE, Calgary, AB T2X 1M2.. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.

Please note that permanently deleting your SGMA account erases all of your Personal Information from SGMA's databases. After completing this process, you can no longer use any of your SGMA Services, your account and all its data will be removed permanently, and SGMA will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.

 

 

9. Questions and complaints

 

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

SGMA will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.  

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

 

10. Data retention

 

We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.​

 

 

11. Third-party websites

 

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.

12. Public forums and user content

 

Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us here. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., Facebook) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform. 

In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize.

If you upload any user content to your User Account and provide it in any other way as part of the use of any Service, you do so at your own risk. We have put adequate security measures in place to protect your Personal Information.  However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Account (including, for instance, password-protected areas on your User Account). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

13. Updates and interpretation

 

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you (using one of the notification methods available to us) prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website, SGMA Apps, Mobile Apps and other Services. 

This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by any means you find necessary. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

14. Contacting us

 

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Section 8, please refer to those sections or contact our team here. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

You may also contact us by mail at:

  • 259 Midpark Way SE, Calgary, AB T2X 1M2;

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info@sgma.ca  |  403-510-8787